MESME Online Food Delivery Service
Privacy Policy
This Privacy Policy describes how MESME Online Food Delivery Service ("MESME," "we," "us," or "our") collects, uses, and shares your personal information when you use our website, mobile application, and other services (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information from you to provide and improve our Services. The types of information we may collect include:
• Information you provide directly to us:
o Account information: Your full name, email address, phone number, and password when you create an account.
o Order information: Details about the food you order, including menu items, special instructions, and delivery preferences.
o Payment information: Credit card details or other payment information to process your transactions. Please note that we use a secure third-party payment processor, and we do not store your full credit card number on our servers.
o Delivery information: Your delivery address, location, and any notes for the delivery partner.
o Communications: Information you provide when you contact our customer support team, such as your inquiries, feedback, and complaints.
• Information we collect automatically:
o Device information: Your device type, operating system, unique device identifiers, and mobile network information.
o Location information: We may collect your precise or approximate location information with your consent to facilitate food delivery.
o Usage information: Details about how you interact with our Services, such as the pages you visit, the features you use, and the time and date of your activity.
o Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing and ordering behavior. This helps us to improve your experience, personalize content, and serve relevant advertisements.
• Information from third parties:
o We may receive information about you from our partners, such as restaurants and delivery partners, to fulfill your orders and improve our services.
o If you log in to our Services using a third-party service like Google or Facebook, we may collect information from your profile as permitted by your privacy settings on that service.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and manage our Services:
o Processing your food orders and payments.
o Facilitating the delivery of your food by our delivery partners.
o Communicating with you about your orders, account, and Services.
o Providing customer support and responding to your inquiries.
o Personalizing your experience, such as showing you recommended restaurants and dishes.
o Managing and administering your account.
• To improve our Services:
o Analyzing usage patterns and trends to enhance our app's functionality and user experience.
o Conducting research and analysis to develop new features and services.
o Troubleshooting technical issues.
• For marketing and promotions:
o Sending you promotional materials, special offers, and newsletters that we believe may be of interest to you.
o Displaying targeted advertisements on our Services or on third-party websites. You can opt-out of receiving marketing communications at any time.
• For security and legal purposes:
o Detecting, preventing, and investigating fraudulent or illegal activities.
o Protecting the security of our Services and your data.
o Complying with our legal and regulatory obligations.
3. Sharing Your Information
We may share your personal information with the following parties:
• Restaurants: We share your order details, name, and delivery address with the restaurants to prepare and fulfill your order.
• Delivery Partners: We share your name, delivery address, phone number, and location information with our delivery partners to enable them to deliver your order.
• Third-Party Service Providers: We use third-party companies to perform services on our behalf, such as payment processing, data analysis, marketing, and customer support. These providers are only given access to the information necessary to perform their services and are obligated to protect your data.
• Legal Authorities: We may disclose your information if required by law or in response to valid legal requests, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security
We are committed to protecting your personal information. We employ industry-standard security measures, including encryption and firewalls, to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices and Rights
You have certain rights regarding your personal information:
• Access and Correction: You can access and update your account information at any time through your account settings.
• Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in the email.
• Deletion: You may request the deletion of your account and personal data. Please note that we may retain certain information as required by law or for legitimate business purposes.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and in the app. Your continued use of the Services after any changes indicates your acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
• Email: mesmehelpline@gmail.com
• Customer care No: +91 8660629972
• Address: kethohalli, Thavarekere hobli, Bangalore south tq bangalore dist bangalore – 562130 India (IN).
